Syncing & Online-ID

• How do I connect the Test-ID with my user account?
• Why do I need to sync my test first?
• I receive a message during the syncing process saying that the tests of different users are not allowed to be connected in one user account. What should I do?
• I forgot to label my blood samples with the identification codes provided, can the samples still be analysed?
• Why is the Online-ID so important?
• I lost my Online-ID, what should I do?