I receive a message during the syncing process saying that the tests of different users can not be connected in the same account. What should I do?

This message is only a general information and not an error message.

Please note that the tests of different persons must not be linked in the same user account. Each customer needs a separate account.

You do not need to worry and can sync your own tests normally.

If any further difficulties appear, you can, of course, contact our customer service team at any time.