Account & Syncing

Registration & Login

• How do I create a LYKON account?
• How does the password free login work?
• Why do I get an error message during registration?
• Can I connect the test of multiple people in my own LYKON account?

Syncing & Online-ID

• How do I connect the Test-ID with my LYKON account?
• Why do I need to sync my test first?
• I receive a message during the syncing process saying that the tests of different users can not be connected in the same account. What should I do?
• Why do I get the Error Code TL-409 when syncing my test?
• Why is the Online-ID so important?
• I forgot to label my samples with the identification codes provided, can the samples still be analysed?

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Account

• Do I need to fill in my Health Profile?
• How do I change the language of my LYKON account?
• How do I change the login data of my LYKON account (e-mail address, name)?
• How can I delete my LYKON account?

LYKON App

• Is it possible to receive personalized recipes?
• How can I adjust my Meal Plan?
• How do I receive my personalized grocery shopping list?
• Which Android and iOS versions does the mobile App support?

Data Protection

• What happens to my data and test results and how secure is the process?
• Can I have my data deleted?