Orders & Shipping

Orders

• Which payment methods does Lykon offer?
• How do I apply my discount codes?
• I want to use my right of withdrawal, what do I need to do?
• I cancelled my order, how do I receive the refund for my payment?
• I want to use the 30-day money back guarantee, what do I have to do?
• My delivered order is incomplete, what can I do?

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Shipping

• Do I have to pay shipping costs for my order?
• How long does it take until I receive my order?
• Which countries does LYKON ship to and from where can I send in my sample?
• I have received customs charges for my order from Switzerland, do I have to pay them myself?

Subscription

• How does the subscription model work?
• Can I make changes to my subscription?
• How can I change the delivery date of my subscription?
• How can I add more products to my subscription?
• How can I cancel my subscription?