When removing the lancet protective cap, we recommend that you are careful not to press the yellow release button by accident.
If you accidentally release the lancet too early, the needle will move out of the lancet before the actual action and can therefore no longer be used for blood collection.
Carefully remove the lancet protective cap and press the lancet firmly onto your finger before releasing it so that the needle can enter deep enough.
If you still experience difficulties, please contact our customer service team, so we can support you accordingly!