If you have ordered your DNA-based formulation, we will start preparing it for you as soon as your test results are available.
From this point, it can take up to 7 days for your MY SHAPE FORMULA to be shipped to you.
The dispatch of your personalised drink will only be initiated if we can match your test result to your order.
It is therefore essential that you link your DNA test to the e-mail address that you entered when placing your order.
This is the only way we know that your test also includes a MY SHAPE FORMULA.
If you do not link your test to the e-mail address of your order, the shipment will not be triggered automatically. Please try to avoid this case.
If this does happen, please contact our customer service via the contact form here in the help centre. We will be happy to manually initiate the order for you.