Is the return of samples from Austria and Switzerland free of charge?

Lykon will cover the costs for returning samples from Germany, Austria and Switzerland.
For this purpose, a prepaid return envelope is enclosed with each test.
Unfortunately, in rare cases, you may have to pay a surcharge when returning your samples from Austria. Our blood samples are not ordinary blood samples, which would represent dangerous goods. Your return is officially an "Exempted Medical Sample".
However, not all Austrian Post employees know this, which is why it can happen in rare cases that you have to pay the price for a dangerous good.

Of course, we will reimburse you for these costs. Please forward the corresponding invoice with all important information to support@lykon.de or contact us using our contact form.